GENERAL QUESTIONS
Does this mean I can’t pick up supplements when I have an appointment?
Not at all! We carry some supplements in the office. Give us a call, and we can check whatever you need and set it aside for you to pick up.
Are the fullscript prices any different than the prices in the office?
Yes, some of our products are priced differently online than in the office due to individual supplier restrictions. Please inquire via phone or email.
I’m having trouble trying to find a product.
If you cannot find a product on Fullscript website, please call our office. We can add whatever it is you are looking for to your plan so you can purchase on all future orders.
SHIPPING QUESTIONS
How is shipping calculated?
Shipping is calculated by Fullscript website, not by Ratio Wellness.
Can I get a tracking number?
All fullscript orders should email tracking directly to you.
Do you ship out of state?
Fullscript does ship to out of state.
What is in office pick-up?
In office pick-up is an option available for the items we do stock to those who would like to order their supplement and pick it up in the office. This option is best utilized by those who live or work near our office but don’t have time to make an appointment or wait in the office to process payment. A credit card or debit card must be on file as well.
I ordered my product a while ago, but it hasn’t arrived yet. What do I do?
Please check with Fullscript by logging into your account.
I tracked my order, and it looks like you shipped product to an incorrect/old address. What do I do?
Please contact Fullscript directly.
PRODUCT QUESTIONS
I don’t see X supplement. Do you not carry it?
If you cannot find a product on Fullscript website, please call our office. We can add whatever it is you are looking for to your plan so you can purchase on all future orders.
REFUND/EXCHANGE QUESTIONS
Please Fullscript Refund/Exchange Policy
PRIVACY QUESTIONS
Please see Fullscript Privacy Policy